The Election Commission of India (ECI) on Wednesday rolled out a new citizen-friendly feature, ‘Book-a-Call with BLO’, allowing voters to directly connect with their Booth-Level Officer through the ECINET platform. The initiative, paired with the activation of the National Voter Helpline and over 30 state- and district-level helplines, aims to make electoral assistance more personal and responsive.
Encouraging citizens to use these services actively, the poll body said, “The Election Commission of India (ECI) has activated the National Voter Helpline and all 36 state and district-level helplines with an aim to address all queries/grievances of citizens.”
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The ECI urged voters to reach out through the helpline number 1950 or the new ‘Book-a-Call with BLO’ feature for all election-related information, feedback, suggestions, and complaints, ensuring their concerns are handled “promptly and transparently.”
“The National Contact Centre (NCC) will serve as the central helpline for all states and union territories. It operates daily from 8:00 AM to 8:00 PM through toll-free number 1800-11-1950. Calls are handled by trained executives who assist citizens and other stakeholders with electoral services and queries,” the EC said in an official statement.
For those preferring digital communication, voters can also email their concerns at complaints@eci.gov.in, with every issue being tracked through the National Grievance Service Portal (NGSP 2.0).
Here’s how you can use BLO:
Visit https://ecinet.eci.gov.in
Log in using your mobile number (linked to voter ID) or EPIC number
Click on “Book-a-Call with BLO”
Select your preferred date and time slot
Your BLO will call you directly within 24–48 hours
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The ECI has also instructed every state, union territory, and district to set up State Contact Centres (SCCs) and District Contact Centres (DCCs) to ensure localised and timely responses.
