IndiGo has announced a compensation programme for passengers affected by widespread flight disruptions between December 3 and December 5, 2025, when delays and cancellations left thousands stranded across multiple airports.
The airline said the initiative, called the Gesture of Care (GoC) voucher, is meant to compensate travellers whose flights were cancelled or delayed during the disruption window, which ran from noon on December 3 until the end of December 5.
According to IndiGo, the disruptions affected flights that were cancelled within four hours of scheduled departure or delayed by more than three hours. Passengers booked on such flights are eligible for compensation under the scheme.
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Who is eligible and what will passengers receive?
Eligible passengers will receive travel vouchers worth ₹10,000 per person, issued as two separate vouchers of ₹5,000 each. The vouchers are issued per passenger, meaning each individual on a booking which includes children and infants, will receive their own set. For minors, the vouchers will be issued to the registered parent or guardian.
IndiGo clarified that the vouchers are single-use, non-transferable, and linked to the passenger’s name.
After the date of issue, the vouchers will be valid for the following 12 months. Even if the actual travel date is later, they can be used to book flights within this time. Passengers may also use the vouchers to pay for add-on services such as seat selection, pre-booked meals, and excess baggage, provided bookings are made through IndiGo’s official website.
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How can passengers claim the vouchers?
IndiGo said eligible passengers will receive an email containing a secure link to access their vouchers. Those whose email addresses are not registered with the airline will need to update their details first. Once registered, the vouchers are expected to be issued within 24 hours.
The airline said the compensation package reflects its focus on passenger welfare following the operational disruptions earlier this month.
