In a decisive crackdown, Delhi Police has exposed a fraudulent call centre operating in Guru Arjun Nagar in central Delhi, leading to the arrest of 12 individuals. Among those detained are two alleged proprietors, Sourabh and Shahnawaz, both 28, along with a group of tele-callers who were part of the operation. The action followed intelligence inputs received earlier this month, prompting a raid at a facility in Rattan Lal Complex, where the scam was being run.
Victims lured with fake vehicle support promises
Investigations revealed that the accused targeted customers by pitching bogus roadside assistance plans. Tele-callers reached out using random and pre-collected data, assuring victims of nationwide vehicle support services for breakdowns, punctures and other emergencies. To appear legitimate, customers were offered cash-on-delivery options and sent plastic policy cards. Payments ranging between ₹3,000 and ₹4,000 were collected at the time of delivery, but no actual service was ever provided.
Calls ignored after money collected
Police officials said the racket had been active for nearly six months. Once customers made payments, their calls to the helpline were deliberately ignored. The operation relied on a basic keypad phone as the official contact number, further underlining the deceptive nature of the scheme. Authorities confirmed that the accused had no registration or legal authorisation to offer such policies, making the entire setup fraudulent.
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Evidence seized, case registered
During the raid, police recovered several incriminating items, including a computer system, fake policy cards, customer databases, mobile phones used for calls and an attendance register. All accused have been handed over to the Ranjeet Nagar Police Station, where a case has been registered, and further investigation is underway.
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Wider probe to trace victims and links
Officials are now working to identify more victims and examine whether the accused were linked to a larger network of similar scams. The case once again highlights how fraudulent call centres continue to exploit trust by offering seemingly essential services at attractive prices.
