A Mumbai-based passenger has questioned the deductions from her refund after IndiGo cancelled her flight booking.
The airline has responded, saying the matter is being reviewed.
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Traveller seeks answers
'Where Did My ₹40,000 Go?' passenger questions refund after IndiGo cancels flight.
The passenger claimed that she had booked tickets worth around ₹1.07 lakh through a travel portal, but after the airline cancelled the flight, she received a notification stating that only ₹67,334 would be refunded.
IndiGo responds
The airline said it is examining the matter after the passenger's complaint went viral online.
IndiGo stated that it was looking into the matter and engaging with the customer to understand the details of the case. The airline maintained that passenger concerns are taken seriously and that efforts are being made to resolve the issue.
This controversy has sparked broader conversations about consumer rights in air travel. It has renewed scrutiny of cancellation fees and service charges in the aviation sector.
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FAQs
Q1: Why is the passenger unhappy with the refund?
Ans: She claims nearly ₹40,000 was deducted after IndiGo cancelled her flight.
Q2: What has IndiGo said?
Ans: The airline said it is reviewing the case and is in contact with the passenger.
