Losing your valuables on a train can be very frustrating and painful, nothing short of a nightmare. This is exactly what happened to a woman who forgot her iPad on a train on December 28, 2025.
The woman was travelling to Bhopal on the Dakshin Express where the incident happened. After "an hour of crying and chaos", she came to her senses and called the Railways helpline (#139) and simultaneously registered a report on Rail Madad App. "Within minutes" she got a call from the helpline and the iPad was found.
Diya recently took to X to share her experience and expressed gratitude to the Indian Railways to help her through the difficult time.
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The Thank You post
In a big thank you post, Diya lauded the "efficiency and sincerity" of the Railways. She said that the iPad contained "LITERALLY HAD ALL MY DSA NOTES BTW".
She wrote, "Realised an hour later, between all the chaos (and lots of crying ????) we called #139 and registered a report on #RailMadad app. Amazingly, within minutes we got a call from the helpline, a quick follow-up with RPF + the TTE on the train, and staff at the next station, Itarsi. The iPad was recovered!!"
She added, "The efficiency and sincerity of your staff, especially - Mr Ramesh Parihar, TTE Mr. Nagendra Kumar (GWL), Mr. Madhav Singh and Navab Singh is deeply appreciated!"
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Public reactions pour in
Reacting to Diya's post, people called the incident "too good to be true" while some urged her to be careful the next time. One person commented, "Similar experience quite recently. Mine was a denim jacket only infact. Was able to get it through railmadad."
Another said, "The railway helpline has become much much better! Experienced it myself as well. They are very prompt in resolution. Motivated leadership + effective implementation can do wonders."
