IndiGo on Thursday announced that it will compensate affected customers with payments ranging from Rs 5,000 to Rs 10,000, depending on the block time of the flight, amid the ongoing disruptions. According to an IndiGo spokesperson, this compensation will be provided to customers whose flights were cancelled within 24 hours of departure.
Additionally, the airline will issue travel vouchers worth Rs 10,000 to “severely impacted customers.” These vouchers can be redeemed for any future IndiGo journey over the next 12 months.
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“We have ensured that all necessary refunds for cancelled flights have been initiated, most of which have already reflected in your accounts, with the remainder following shortly,” the statement said.
For tickets booked through travel partner platforms, IndiGo said the refund process has also been initiated. However, “as we may not have your complete details in our system, we request you to write to us at customer.experience@goindigo.in so we can continue to assist you promptly.”
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IndiGo said it “regrettably acknowledges that part of its customers travelling on 3/4/5 December 2025 were stranded for many hours at certain airports and a number of them were severely impacted due to congestion.”
Flight cancellation policy
Under the Ministry of Civil Aviation’s passenger charter, travellers are entitled to compensation if flights are cancelled without adequate notice. If a flight longer than two hours is cancelled and the passenger is not informed at least 24 hours in advance, the airline must pay Rs 10,000 or the basic fare plus fuel charge, whichever is lower.
For flights up to one hour, passengers are entitled to Rs 5,000, and for flights of 1.5 hours, Rs 7,500.
