IndiGo has finally spoken up in response to the outrage that followed some documents regarding their employees’ grooming practices going viral; they have labeled the information as both incorrect and fabricated. This was very crucial for the aviation company, who, just like Lenskart and Air India, were under fire due to these rumors.
The rumors took shape on April 24 when user @AnuDagar tweeted about snippets of the IndiGo grooming handbooks. It has now been reported that there were documents titled "MALE POISE.pdf" and "FEMALE POISE.pdf," where grooming products such as Tilak, Sindoor, Mangalsutra, and Kalawa have been banned, while others are still considered okay.
Reactions across X
In regards to X, it was proposed to boycott the airline. “@IndiGo6E not done !! Withdraw this diktat immd!!" one user stated.
Additionally, many users asked for an official policy for corporations. “i think all these are perfect examples for govt. to bring in a code of conduct manual for all the corporates…Legal cases against them will help them avoid ESG trap," one user stated.
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IndiGo’s clarification attempt
As part of a clarification move, IndiGo made an effort to clear its stand on culture biases allegations. In a press release statement, the airline clarified that it is important that no wrong or fake information is shared.
"IndiGo would like to clarify that the documents that have been shared on various social media platforms about our grooming policy are incorrect. It is strongly recommended that people share correct information and not fall prey to any such unverified documents/fake news."
The airline pivoted the conversation toward “global best practices," insisting that their policies for cabin crew and pilots are designed with a singular focus: safety and operational wellbeing.
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“IndiGo remains firmly committed to fostering an inclusive workplace. The safety and well-being of our crew, customers, and employees continue to be our highest priority," the statement said.
Just days ago, Lenskart, and even Air India faced a near-identical crisis when an “outdated" grooming guide surfaced, leading to public apologies from CEO Peyush Bansal.
